Refund & Cancellation Policy
The draft framework for cancellation, renewal, usage charges, refund requests, billing errors, and mandatory customer rights.
This policy is a draft that requires review and approval by qualified legal counsel before public launch. It is provided for general information only and does not constitute legal advice. RYHA Technologies may update it from time to time, and only a formally approved published version should be treated as binding.
Status, Checkout, and Order-Specific Terms
This draft does not create a standard refund promise, cancellation window, or automatic entitlement. Current billing flows can use a Dodo Payments hosted checkout. Dodo is Merchant of Record only where the checkout, buyer terms, order, or executed contract for a transaction identifies the relevant Dodo entity in that role. The approved policy must match the actual contracting and payment parties, customer scope, countries, checkout disclosures, plan structure, tax treatment, order terms, and mandatory consumer rights. If an accepted checkout, order, executed contract, or applicable law provides more specific rights, those terms control.
Cancellation and Renewal
The approved policy must explain how an authorized account user cancels a subscription or project, when cancellation takes effect, whether access continues through a paid period, how renewal is stopped, and which pending work or usage can still be charged. It must address account closure separately from cancellation and explain export and deletion effects. RYHA must not state a renewal frequency, notice period, or self-service capability until the checkout and deployed account flow verify it.
Usage, Project Costs, Credits, and Refund Review
AI, research, infrastructure, communication, and other usage may create provider or project costs once authorized work begins. The final commercial terms must define when balances, prepaid credits, reserved amounts, completed usage, third-party charges, failed work, duplicate charges, service credits, promotions, and taxes are refundable or non-refundable. Estimates and unused balances must not be described as cash or guaranteed refunds unless approved terms and accounting treatment support that statement.
Requests, Billing Errors, Disputes, and Contact
Refund or billing requests should identify the account, order or transaction, date, amount, reason, and supporting evidence without sending credentials or sensitive project content. RYHA should verify authority, investigate ledger, checkout, and payment records, coordinate with the payment counterparty where applicable, communicate a reasoned outcome, and maintain an escalation route. Charge disputes do not remove payment obligations unless applicable law or approved terms say otherwise. Questions can be sent to support@ryha.dev; response targets, appeal rights, refund eligibility, and processing timing require operational and legal approval.